Deliveries & Shipping

DELIVERY

Each product listed on our website will state approximate dispatch times and are shown as working days. Due to the huge range of products we offer we cannot stock every product listed. All products that are held in stock are dispatched either the same day if you place your order before 3pm or the following day if placed after this time.

All orders will be held until complete and dispatched together in one consignment. The dispatch date will be determined by the product with the longest delivery schedule. If you require a particular item urgently you may prefer to place separate orders.

Although most of our parcels are delivered next working day - please note that once the parcel leaves us it is in the hands of our couriers and cannot be guaranteed as they are not under our control!

Key cutting and lock building. Generally we will cut and ship key orders the same day but please allow an additional 1-2 working days for this service. For lock building / keying alike / master keying please allow an additional 2-4 working days, again we do try to ship faster.

If for some reason you are unable to take delivery, the courier will attempt delivery with a neighbour unless otherwise specified and acknowledged in writing. If the delivery cannot be taken, Stronghold Direct is also entitled to consider the order cancelled and charge a re-stock fee, or if agreed in writing we may re-deliver, but is entitled to charge a re-delivery fee (we will always try to be fair and reasonable, however we cannot keep paying our couriers for a re-delivery service).

Stronghold Direct cannot be held responsible for any costs incurred in respect to tradesmen / laborers due to faulty items, incorrect goods received or late deliveries. We appreciate this can be a problem and advise that orders are opened on the day of receipt. Allowing time for them to be tested and confirming they are as required prior to arranging the installation of any goods.

DELIVERY CHARGES

Parcels up to 2kg or £30.00 will usually be sent via Royal Mail or DPD Local*

Parcels over 2kg or £30.00 will usually be sent via DPD Local*

*All parcels sent via DPD local will require a signature on delivery

UK mainland orders up to £75.00

Standard delivery: £5.95 
Remote areas including Islands, Scottish Highlands: £19.95

UK mainland orders over £75.00

Standard delivery: FREE 
Remote areas including Islands, Scottish Highlands: £14.95

All other areas: Price on request

DELIVERY OF SAFES AND CABINETS

UK mainland orders up to £75.00

Kerbside drop off only*: £5.95 
Remote areas including Islands, Scottish Highlands: Price on request

Where delivery and position** and/or delivery and fixing*** options are available, costs can be found on the basket and/or checkout pages.

UK mainland orders over £75.00

Kerbside drop off only*: FREE 
Remote areas including Islands, Scottish Highlands: Price on request

Where delivery and position** and/or delivery and fixing*** options are available, costs can be found on the basket and/or checkout pages.**

All other areas: Price on request

*Kerbside drop off only - Pallet drop off to a kerbside location only ‐ access permitting ‐ Mainland UK only Drop off delivery price is Mon‐Fri during normal working hours. Customer will not receive prior notification of the delivery date or time. Drop off delivery price is on a tail lift vehicle and it is the customer's responsibility to move the unit from kerbside into their premises .Drop off delivery does not include positioning the unit inside a garage, house or any other premises

**Delivery and position - Delivery and position to a ground floor/other floor via suitable lift location - access permitting and no more than one step - mainland UK only. Customer receives a phone call to arrange a delivery date. This does not include a timed specific/am or pm delivery. If required, the customer could be asked to sign a disclaimer at time of delivery.

***Delivery and fixing - Delivery and base fixing to a suitable floor on a ground floor/other floor via suitable lift location - access permitting and no more than one step - mainland UK only. Customer receives a phone call to arrange a delivery date. This does not include a timed specific/am or pm delivery. If required, the customer could be asked to sign a disclaimer at time of delivery.


(All values exclude VAT unless stated)